HOW TO ORDER
Ordering On-line
To order on-line simply select your desired clothing collection from the pictures appearing at the bottom of the screen - Baby wear, Boys wear, Girls wear, Toys & Nursery, Gift & Accessories. Then click to go to the desired area and again click to see the desired age and season. Clothing for this range will appear as small images on the left hand side of your screen. Simply click on the desired image to view a larger version of that image and get detailed information relating to that image. If you would like to purchase an item just add it to your shopping cart.

When you have all you need in your shopping bag, start the checkout process by clicking on the "checkout" or "go to checkout" button.


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ORDER CONFIRMATION AND COMPLETION
Once you have submitted your order you will receive an email containing an order number, order details, an estimated delivery date and contact details. Should it be necessary a customer care operator will contact you, for instance if an item you selected were unavailable.

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What happens if an item I purchased ends up being unavailable?
It is sometimes possible that an item you purchase on this site is not in stock, Due to the stock being so popular. We are truly sorry if any items you wish to purchase are not in stock. One of our Customer Care operators will contact you immediately. Any sold out items will not be invoiced. If paying by credit card, you won't be charged for any unavailable items.

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GIFT BUYING GUIDE
At sketch kids we’ve got lots to choose from if you’re looking for a great gift. Anything for newborns to size 16 or accessories

Our mix and match philosophy makes is easy to find a stylish and useful present from anywhere in our collections but here are some tips.

Gifts For Newborns
There are some important things to consider when choosing a gift for a newborn and a new Mum.

Is this baby number one or two or even three? Where the baby comes in the family changes the kind of thing you may like to give. Has Mum given away all her baby things to friends and relatives? Is this a long awaited girl in a family of boys or a long awaited boy in a family of girls? All these things will affect what you should choose.

So here are some helpful hints :
• Remember that most babies grow quickly and so try and choose something that will still fit for at least 3 months for a newborn and 6 months for a slightly older baby.
• Always try and go shopping armed with information such as the birth weight of the baby. If you also know the baby’s length, even better.

Gifts For Girls
Girls love fashion no matter what age, so stick to fun attractive prints for youngies. For the older girl, Big prints along the surfy range should be safe.

Gifts For Boys
Boys at any age like there clothing to look worn and old, so we’ve made a range to compliment any wardrobe.

Remember that Mums love receiving great pieces that revitalise wardrobe favourites but also add a real sense of new season style.

GIFT VOUCHERS
Have someone special choose just the right gift with a Sketch Kids gift voucher. Please note that Gift Vouchers can only be purchased and redeemed within New Zealand and Australia. They are not redeemable for cash and are valid for 12 months

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CARE INSTRUCTIONS
Our pure cotton-knit garments are sized to allow for shrinkage - the fit should be comfortable allowing for growth. Expect cotton-knit garments to shrink approximately 5% in the first wash. Woven garments eg. jeans, drills, shirts, and most dresses will only shrink a couple of centimetres. Remember to wash dark colours separately! Hang out immediately, out of direct sunlight. (Do not leave coloured garments together when wet.) Never, Never Tumble Dry, Cotton garments, otherwise they will shrink!

WASHING TIPS
Want some help in the laundry? No we can’t come and do it for you but we’ve got some very practical down to earth advice on how to keep your sketch kids clothes looking as good as new no matter how much dirt your kids dish up!

BUSY MUMS WILL WANT TO USE THE TUMBLE DRYER
We know that no matter what the care instructions say on the garment, we know that from time to time your very busy life will mean that you’ll want to use the dryer. All our care instructions recommend against using the tumble dryer and of course we can’t take responsibility when you do, but here are some tips.
• Never, never, never use the tumble dryer on a ‘Hot’ setting. You’ll cook your clothes! If you are going to use the dryer then use the ‘Cool’ cycle.
• 100% Cotton garments will always shrink as Cotton is a natural fibre. The Australian standard is 5% shrinkage. We’ve allowed for this when designing our clothes and our fit is naturally generous. When tumble drying you can expect up to 6% shrinkage whereas line dried garments should only shrink 3-4%.

DON’T GET YOUR NICKERS IN A KNOT
Don’t waste time in the laundry untangling your washing. If you are washing anything with a draw cord then remember to tie the cord ends in a bow before you chuck it in to the machine. This will stop the cord tangling and tying up the rest of the load.

WANT TO KEEP OUR CAPS AND VISORS LOOKING GOOD AS NEW?
They will get dirty and when they do you’re reluctant to chuck them in to the machine even on a gentle cycle as they will eventually get bent out of shape. Here’s a tip. Instead of using the washing machine, try the dishwashing machine. Just wash them for one cycle in the dishwasher – without dirty dishes of course – and they will keep their shape.

WE KNOW YOU LOVE TO CUT OFF YOUR LAUNDRY CARE LABELS…
but do keep them as particularly with some of our more lush garments, it’s important to remember all the details. Why not keep a plastic container in the laundry and place them in there if you cut them off the garment - of course don’t forget to write on the label which garment it came from!

STUBBORN STAINS!
Here’s a few general rules of thumb when faced with those inevitable stains.
• For non-greasy stains never use hot water. Only use cold water as hot water actually sets the stain making it almost impossible to get out.
• It’s usually better to attack a stain from the back of the fabric rather than the front. By doing this you avoid actually spreading the stain even deeper into the fabric.

CHOC ATTACK!
It never seems to go just in their mouths! It always ends up on sleeves and tummies and everywhere else. Here are some great ideas for helping you get those dastardly chockie stains out.

Remember that the key to chocolate is that it has a waxy consistency so first put the garment in the freezer for a few minutes. This will ice the stain. Then run it under cold water to remove the chocolate from the fabric. You will need to persist to get rid of all the chocolate. Then rub with warm soapy water to remove any final remnants of the stain.

GRASS STAINS
Never leave a garment with a grass stain for later. The sooner you get on to it the better the result. Once the garment has been washed check the site of the stain and if it hasn’t completely gone don’t let the garment dry as that will set the stain.

AND REMEMBER AS YOU LOOK AT THAT HUGE PILE OF LAUNDRY …….
AT SKETCH KIDS WE BELIEVE THAT A GRUBBY CHILD IS A CHILD WHO’S HAD A GREAT DAY!

RETURNS & EXCHANGES
Sketch Kids offer a 14 day money back Guarantee of all stock sold. If for any reason your are not satisfied with your purchase It should be returned to sketch kids within 14 days of delivery by registered post to:

SKETCH KIDS, PO BOX 1032, Moorabbin, Vic, 3189.

You must first acquire a RCN ( Return Confirmation Number). The easiest way is to contact us. Via email or phone and give full reason for your return

We will replace or refund any faulty products that are sold and pay for the return freight from anywhere in Australia, on evaluation of the goods. Please note that we do not pay for return freight where you have simply changed your mind, but we are still more than happy to give you a full refund or an exchange which ever is easier.

Please have written explanation for your return and what is wrong with the item. You must also include original proof of purchase and provide a reason for the return of the product. Returned products must be unused, unworn and in original condition with all price tickets and swing tickets attached still in saleable condition, unless the product is faulty. Returned products may be exchanged for a full refund, other product or credit note for the same value of the product.

I get a message saying that my password & email address don't match
Please remember this field is case sensitive, but if you are sure you have entered your password and email address correctly, and it still does not work, then we will need to reset your password for you. Please email us by clicking on Contact Us. Enter RESET PASSWORD as the subject. We will reply by email once this has been completed.

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SECURITY
Your security is paramount and we protect your on-line order information by using Secure Sockets Layer (SSL) technology. SSL encrypts all order information to avoid decoding of that information as it travels over the internet. You will be able to check the security of your connection by observing the bottom of your browser window after accessing the server. If you see a closed lock or an unbroken key (depending on your browser), then SSL is active. This can be double-checked by viewing the URL line of your browser. The first characters of the site address will change from 'http' to 'https' when accessing a secure server.

Please note that we will not accept orders via e-mail as your credit card information will not be encrypted and thus not be in a secure mode of transmission. However ordering on-line is secure using SSL.

If you are still concerned about ordering electronically please contact one of our friendly consultants or Us - details are on our contact us page.

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PRIVACY
Sketch Kids keeps in high regards our client relationships and will always responsibly manage and treat with the utmost respect and confidentiality any individual information collected during the course of our dealings with our customers. We value the trust our customers have placed in us in providing any personal information, and we will limit the collection and use of customer information to the minimum we require so we are able to deliver to our customers a superior service.

Purpose of this Policy
This policy outlines:
- What personal information is collected and how it is collected during the course of our business.
- What we do with any personal information that we receive; and,
- how we ensure that all information collected is treated with strict privacy in accordance with the requirements of the Privacy Act.

Information that is Collected
There is no obligation for our customers in providing us with personal information – unless it is a necessary requirement to fulfil an order or to provide another customer service function. All information that is collected is solely in order to fulfil orders and give better customer service and is for the eyes of sketch kids and it’s representatives only. Information that is collected will not be past on to marketing or third parties.

Security of Information Collected
Sketch Kids is very precautious with the information it takes and is kept strictly confidential.

For sending information and for delivery of orders placed through our customer service centre or via our websites, it is necessary to disclose some personal information to third parties such as delivery contractors.

Sketch Kids will only pass on address details to ensure our freight contractors only use the information provided to them for the relevant purpose and ensures that all contracts with third parties include a clause that any personal information is only to be used for the intended purpose.

No personal information will be disclosed to any other third party without your consent.

Consent of personal Information
Customers who do not wish to have their personal information used for marketing purposes by Sketch Kids and only Sketch Kids are most welcome to contact us to indicate their desire at the time of purchase, in correspondence, at interview or any other point of contact with a representative of our company.

Access to personal information collected
All Customers may request full details of their personal information collected by us. Please send a signed written request to our customer service department. Sketch Kids will endeavour to respond within 21 days of receiving request. Provided the information requested meets the requirements under the Privacy Act, and we can verify the individual. For privacy and accuracy reasons Sketch Kids will endeavour to update, change of information as it comes available from the customer.

Any information held on the Sketch Kids computer network has very high security measures to protect it from unauthorised third party access and there are levels of security in place to ensure information of a sensitive nature is only accessible by authorised staff members.

Changes to Policy and Collection
From time to time it may be necessary for us to make alterations to this policy to address any changes in legislation and to continue to responsibly manage and protect personal information.

Feedback and Comments
We would welcome any feedback on this policy or any other matter in relation to Sketch Kids. If you have any comments, suggestions, or questions, please contact us at any time by calling our head office by phone; by sending email; or faxing our Customer Service Centre.

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